Returns & Exchanges

At Lush Saudi Arabia, we want you to love your fresh, handmade products. If you are not completely satisfied, you can return or exchange eligible items within 14 days of purchase provided they are in their original, unopened condition.

1

Initiate Your Request

Contact our Customer Care team via email or WhatsApp with your order number and the reason for the return to receive a Return Authorization.

2

Pack the Products

Ensure the items are securely packed in their original Lush packaging with all labels intact to prevent damage during transit.

3

Schedule a Pickup

Our courier partner will contact you within 48 hours to collect the package from your doorstep at a convenient time.

4

Receive Your Refund

Once our quality team inspects the returned items, your refund will be processed back to your original payment method or as store credit within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing